May 26, 2020

How secure is a VoIP phone system?

Explore VoIP security and encryption to learn if it’s the right fit for your business

Businesses thrive on communication! Every business can benefit from better communication—from law firms to medical offices, from engineering to construction, and more.

A key part of your company’s communication is your phone system. And with VoIP phone systems becoming increasingly popular with businesses of all sizes, it’s time to take a closer look into how secure they are.

Want to learn the basics of VoIP?

Read now: The pros and cons of choosing VoIP for your business

Security is one of the biggest concerns for most businesses. As with any new technology, it’s understandable that you’ll have questions about how VoIP works.

The top concerns we hear from our clients who ask us “how secure is a VoIP phone system?” include:

  • Calls being recorded without their knowledge
  • Call logs being intercepted
  • VoIP accounts being hacked and abused, leading to huge bills and compromised data
  • Service disruptions and viruses.

Now for the good news! With VoIP, your voice call is sent over the same internet infrastructure that your business uses for web browsing, email, and other core business functions.

So if your network is secure, your VoIP phone system is secure.

Before you get started, there are two other important aspects to consider when making the switch.

The first is choosing the right VoIP system provider. Before choosing a VoIP phone system, it’s important to ask the provider about the security measures they take to protect your calls and data.

Unfortunately, not all VoIP providers offer secure transmissions—meaning there’s a risk that your voice data could be intercepted. To keep yourself and your company safe, make sure you choose a VoIP solution that offers high-level encryption from end to end.

The second is user security—how you and your team use the VoIP system. First, make sure your system is protected with a strong password (we also recommend changing your VoIP admin portal password every six months).

Then, encourage your team to report any call anomalies, like missing voicemails. These could be signs that something is amiss within your VoIP system. Some VoIP system providers offer ongoing monitoring, where they’ll continually check for issues affecting call quality and report on any suspicious call activity.

So, how secure is a VoIP phone system?

The short answer is very, as long as you support it with the right infrastructure.

When making the switch to VoIP, follow these essential tips:

  • Use a secure network
  • Choose a reliable VoIP system provider
  • Brush up on your user security protocols.

Then all that’s left to do is to enjoy the flexibility, features and outstanding quality of your new phone system! 

Ready to make the switch to VoIP?

Our VoIP phone solutions are easy to use, fully featured and secure — with call quality and reliability you can count on. We’ll work with you to design the ideal phone system to fit your needs, both today and as your business grows.

Contact us today to get started.

We want to help your business succeed as your trusted IT partner.

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