May 8, 2024

Managed IT vs. Traditional Break-fix: What’s best for your business

Explore the differences between the different service providers

For many businesses, ensuring your IT infrastructure is secure and efficient is essential for success. Choosing whether to depend on break/fix IT or outsource to a managed IT service provider can significantly affect how your business operates. Continue reading to learn the differences between traditional break-fix and managed IT support services.

 

What is traditional break-fix IT support?

Break-fix IT support usually operates after problems arise. It is known as pay-as-needed support because it acts as a reactive process. While smaller businesses are more likely to use this type of IT services, medium—to large enterprises that do not require round-the-clock IT support also opt for this support type.

Break/Fix IT support might not be the best fit for organizations that need specialized skills, cybersecurity, frequent system upgrades, or extensive IT infrastructure. Limitations such as the need for more proactive IT services can hinder business growth and innovation, making it crucial to consider alternative solutions.

 

What is managed IT support?

Managed IT service providers (MSPs) are information technology services and support handled by a third-party provider. These solutions typically offer 24/7 monitoring of your systems, along with proactive support, troubleshooting, and repair services.

Many businesses opt for a managed IT service partner to delegate specific tasks to technology experts. Working with a managed IT company reduces costs and minimizes the workload of their internal team, allowing them to focus on tasks for their core business function. 50% of companies who engaged an MSP saved 1-24% in annual IT costs, 33% saved 25-49%, and 13% reported savings of more than 50%. [1]

 

Related resource:
The benefits that managed IT services can offer your business

 

Traditional break-fix vs. Managed IT support
Not all IT service providers are the same, so it’s crucial to identify the aspects and offerings to determine which provider best fits your business needs.

Traditional break-fix IT support:


Pros:

  • Use it as needed
  • No contracts
  • Internal management


Cons:

  • Limited support services and availability
  • High costs
  • Slow response times
  • Reactive


Managed IT support:


Pros:

  • Increased productivity
  • Minimized downtime
  • Reduced costs
  • Training opportunities
  • Enhanced security measures
  • Proactive


Cons:

  • Dependence on service providers
  • Fixed-term contract


Which one is right for your business?

Deciding between a Managed IT service provider and traditional break-fix IT support can be pivotal for your business. Depending on your business’s requirements, both break-fix or managed IT service providers can be beneficial; if your business values flexibility, scalability, and enhanced security measures, a Managed IT service provider may best suit your business needs. However, not all service providers are the same, so weighing the options carefully to determine the best fit is essential.

 

Learn more:
How to choose a managed IT service provider for your business

 

Looking for a managed IT service provider in Orlando to help you succeed?

At InterNetwork IT, we’ve been providing IT services for small to mid-sized businesses across Central Florida for over ten years. We have a wide range of solutions equipped to handle your IT needs.

We offer a wide range of services and packages, including our managed IT package, professional IT package, legal IT package, and medical IT package.

 

Ready to get started?
Contact us today to learn more.

 

Sources:
1: CompTIA

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